SHIPPING & RETURNS

Last Updated: 2023.12.20

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SHIPPING POLICY

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1. Shipping Partner

We are proud to partner with Amazon for all our shipping needs. This partnership ensures a reliable and efficient delivery experience for our customers.

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2. Shipping Fees

a. Customers are responsible for paying the shipping fees associated with their order.

b. The shipping fee will be calculated and displayed at checkout, based on your location and the size and weight of your order.

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3. Shipping Time

a. Orders are typically processed within 2-5 business days.

b. Once shipped, delivery times may vary based on your location and the efficiency of the postal service.

c. We will provide you with a tracking number so you can monitor the status of your shipment.

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4. International Shipping

a. For customers outside the US, international shipping is available.

b. Please be aware that international shipping may incur additional fees and longer delivery times.

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5. Shipping Restrictions

a. We reserve the right to refuse shipping to certain locations due to logistical constraints.

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RETURN POLICY

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6. Return Eligibility

a. Our goal is to ensure your complete satisfaction with your purchase.

b. If you are not satisfied with your purchase, you can return the product within 15 days of receipt, provided it meets our return criteria.

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7. Non-returnable Products

a. For hygiene and safety reasons, any product that has been opened or used is not eligible for return.

b. This policy ensures the quality and integrity of our products.

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8. Return Process

a. To initiate a return, please contact our customer service team 

b. Once your return is accepted, you will be provided with return instructions.

c. The product must be returned in its original packaging, along with any accessories, manuals, and documentation.

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9. Refunds

a. Upon receipt and inspection of the returned item, we will process your refund.

b. The refund will be issued to the original method of payment.

c. Please note that shipping fees are non-refundable.

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10. Exchanges

a. If you received a faulty or damaged item, please contact us immediately for a replacement.

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11. Contact Information

For any questions or concerns regarding our Shipping and Return Policy, please contact us.